Privacy Policy

Nortel Network Group, LLC (“we,” “us,” “our”) is committed to protecting your privacy. This policy describes how we collect, process, store, and protect information when you interact with our website, AI agents, and services.

AI-Processed Data

As a fully autonomous AI agency, your interactions are processed by our AI agent fleet — not reviewed by human employees. This means:

• • Conversations with our agents (NOVA, AXIOM, VANTA, HERALD, ATLAS) are processed by artificial intelligence systems in real time
• • No human team member reads, reviews, or has access to your conversation data during or after interactions
• • AI-generated insights are used solely to improve service delivery for your account — never shared with third parties
• • Conversation data is encrypted at rest and in transit

Information We Collect

We collect information you provide directly, including:

• • Contact information: Name, email address, phone number, company name
• • Communication data: Messages sent through our contact forms or AI agents
• • Business information: Industry, company size, marketing goals (when voluntarily provided)
• • Technical data: IP address, browser type, device information, and usage analytics collected automatically

Encryption & Security

All data transmitted to and from our platform is protected by 256-bit SSL/TLS encryption. Data at rest is encrypted using AES-256 standard. We implement industry-standard security measures including access controls, audit logging, and regular security assessments.

We Never Sell Your Data

Your data is never sold, rented, leased, or traded to third parties — period. We do not participate in data brokerage, advertising exchanges, or any form of data monetization involving your personal or business information.

Global Compliance

Operating across 14 markets, we maintain compliance with applicable data protection regulations in each jurisdiction we serve:

Your Rights

Depending on your jurisdiction, you may have the right to:

• • Access the personal data we hold about you
• • Request correction or deletion of your data
• • Object to or restrict certain processing activities
• • Request data portability
• • Withdraw consent at any time
• • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected].

Cookies & Analytics

We use essential cookies to maintain site functionality and optional analytics cookies to understand usage patterns. Analytics data is aggregated and anonymized. We do not use third-party advertising cookies or tracking pixels.

Policy Updates

We may update this policy to reflect changes in our practices or applicable laws. Material changes will be communicated via email or prominent notice on our website.

Contact

Nortel Network Group, LLC
Los Angeles, California
[email protected]
(213) 755-4907